Cancellation policy

Subscribe & Save — subscription terms

Last updated: 3 October 2026

These terms apply when you choose Subscribe & Save on koppabeauty.com, operated by Shapelab FZC ("Koppā", "we", "us"). They sit alongside our Terms & Conditions and Shipping & Returns policy.

What you are agreeing to

A Subscribe & Save order is a recurring purchase. Unless you cancel, we will place a new order for the same product(s) every 2 months and charge the payment method you saved at checkout. It continues until you cancel; there is no minimum term and no cancellation fee.

Price

Subscription orders are charged at 10% off the standard one-time price shown at the time of each renewal, plus any applicable taxes. The discount applies to every renewal, not only the first order. Standard and priority shipping within the United States is free on subscription orders. If we change the standard price of a product, we will give you at least 14 days' notice by email before the new price applies to your renewals, within any notice period required by applicable law, and obtain your consent where required; you may cancel at any time before then.

Billing and renewal notices

Your first order is charged at checkout. Each renewal is charged on the renewal date shown in your account. We email you approximately 3 days before each renewal, and again when the renewal order is placed and when it ships. You authorise us to store your payment method and charge it for each renewal until you cancel.

Skip, pause, change or cancel — any time, online

You can manage everything from your account → Subscriptions, or via the "Manage subscription" link in any subscription email: skip a single delivery, pause for as long as you like, change the delivery address or payment method, or cancel outright. Cancellation is immediate and free. Changes and cancellations made before a renewal is processed apply to that renewal; an order that has already been placed will ship and is covered by our returns policy. You can also email [email protected] and we will action it for you.

Failed payments and availability

If a renewal payment fails, we will notify you and retry the payment method over the following days. If it still cannot be charged, that delivery is skipped rather than your subscription being cancelled; update your payment method in your account and your subscription continues from the next cycle. If a product becomes unavailable, we will let you know and either delay the renewal until it is back in stock or cancel that renewal without charge.

Returns and refunds

Subscription orders follow the same returns policy as one-time orders (see Shipping & Returns). Cancelling a subscription does not automatically refund an order that has already been placed or shipped. Nothing in these terms limits consumer rights that cannot lawfully be excluded.

Changes to these terms

If we make a material change to these subscription terms, we will notify you by email before it takes effect. We will explain how to cancel and obtain your consent where required by law. Continuing your subscription does not replace any consent required by law. You can cancel at any time before the change takes effect.