If your order arrives damaged or defective, we can assist with a refund or replacement within 30 days of purchase. Please contact us at [email protected] with your order number and photos of the damaged or defective item(s).
Please note the following conditions:
- Only products purchased on koppabeauty.com are eligible for a refund or replacement.
- We cannot accept items purchased from another retailer.
- We cannot replace or refund partially used products or products with broken seals.
- If a package is confirmed delivered by our logistics partners but is stolen or you are unable to locate it, we are unable to refund the order amount.
- We cannot accept responsibility for personal damages to an item. If the item has been dropped, stolen, spilled, misused, or otherwise damaged through personal handling, we cannot accept a return or issue a refund.
- Refunds, when approved, will be processed to the original payment method within 5–10 business days.
- We reserve the right to refuse a refund or replacement at our discretion, including where we suspect misuse, abuse, or repeated claims.
UK and EU customers: you have a separate statutory right to cancel your order within 14 days of delivery for a full refund, provided the product is unopened with its seal intact. This exists independently of the conditions above.
Subscriptions
Subscribe & Save orders renew every 2 months at 10% off, and standard shipping is free on every subscription order, including renewals. You can skip a delivery, change your next order date, or cancel at any time from your account. There is no minimum commitment and no cancellation fee. Changes made before a renewal is processed apply to that order; once a renewal has shipped it is treated like any other order and the conditions above apply.
Questions about any of the above? Email us at [email protected].
