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Shipping & Returns
Shipping
Free standard shipping on all orders of $65 USD and over. We ship worldwide. If your order arrives damaged or defective, contact us within 30 days for a refund or replacement.
Standard Delivery
Standard shipping is available on all orders placed through koppabeauty.com. Free standard shipping applies to all orders of $65 USD and over, excluding tax, and after discounts are applied. For orders under $65 USD, a flat-rate shipping fee applies based on your region.
Standard fulfilment and shipping takes approximately 3–10 business days after the order is placed, depending on your location. During major sale periods or times of exceptional volume, shipping times may be extended by several days.
| Order Value | Shipping Cost | Delivery Time |
|---|---|---|
| Under $65 USD | Flat rate (varies by region) | 3–10 Business Days |
| $65 USD and over | Free | 3–10 Business Days |
Basic Shipping Terms
- Orders placed before 10:00 AM GST (Gulf Standard Time), Monday through Friday (excluding public holidays), usually ship within 2–3 business days during non-sale periods.
- During major sale periods, your shipping time may be extended.
- Order cancellation is only available if the order has not yet been fulfilled and shipped.
International Shipping
Where does Koppā ship to?
Koppā is pleased to offer international shipping worldwide. Shipping rates and delivery times vary by destination. The shipping cost and estimated delivery time will be calculated at checkout based on your address, product weights, and dimensions.
How much is shipping?
Standard shipping is free on all orders of $65 USD and over, excluding tax, and after discounts are applied. For orders under $65 USD, the shipping fee varies by destination country and order weight. Please check the fee at checkout when placing your order.
How long does international shipping take, and what does it cost?
Estimated delivery times and flat-rate shipping costs for orders under $65 USD are listed below. Orders of $65 USD and over ship free to every destination. All times are in business days from the day your order is dispatched and exclude customs clearance.
| Region | Delivery Time | Flat Rate (under $65) | Orders $65+ |
|---|---|---|---|
| United Arab Emirates & GCC UAE, Saudi Arabia, Qatar, Bahrain, Oman, Kuwait |
1–3 Business Days | $5 USD | Free |
| Middle East & North Africa Jordan, Lebanon, Egypt, Morocco, and others |
4–7 Business Days | $12 USD | Free |
| United Kingdom & Europe UK, EU member states, Switzerland, Norway |
5–9 Business Days | $15 USD | Free |
| North America United States, Canada, Mexico |
7–10 Business Days | $18 USD | Free |
| Asia-Pacific Australia, New Zealand, Japan, Singapore, Hong Kong |
7–12 Business Days | $20 USD | Free |
| Rest of World | 10–15 Business Days | $25 USD | Free |
Delivery times are estimates and exclude customs clearance, which can add 2–5 business days depending on the destination. Customs duties and import taxes are the recipient's responsibility — see the section below.
Will my order be subject to customs, fees, or duty tax?
As soon as items arrive at the destination, sales tax on imports, customs duties, and handling costs are determined by the respective customs office. The recipient will be invoiced by the logistics partner. Please be aware that import regulations vary from country to country. Customs duties, sales tax on imports, and handling costs cannot be refunded by Koppā, even if items are returned.
Can I change my shipping address?
If your order is already paid and you wish to change your shipping address, please contact us immediately at hello@koppabeauty.com with your order number and updated address. We cannot edit your address once an order has been packed and shipped. Please ensure you provide the correct shipping information during checkout. We will not be held liable for any failed delivery due to incorrect information provided at checkout.
When will my order ship?
Orders are processed on business days (Monday–Friday) excluding public holidays. Standard shipping can take approximately 3–10 business days depending on your location. If you have trouble tracking your parcel after 7 business days, please email us at hello@koppabeauty.com.
My tracking number has no updates. Where is my package?
It is normal for tracking to go a few days without an update. Once your package arrives at your local post office or distribution centre, the tracking may not update until it goes out for delivery. If more than 10 business days have passed since your package shipped and you still have not seen any updates, please contact us at hello@koppabeauty.com and include your order number.
I didn't receive a tracking number. How can I track my order?
You should receive an automated email with a tracking number once your order has been shipped. If you did not receive the email, please contact us at hello@koppabeauty.com with your order number and we will check the status for you.
Refunds & Returns
If your order arrives damaged or defective, we can assist with a refund or replacement within 30 days of purchase. Please contact us at hello@koppabeauty.com with your order number and photos of the damaged or defective item(s).
Please note the following conditions:
- Only products purchased on koppabeauty.com are eligible for a refund or replacement.
- We cannot accept items purchased from another retailer.
- We cannot replace or refund partially used products or products with broken seals.
- If a package is confirmed delivered by our logistics partners but is stolen or you are unable to locate it, we are unable to refund the order amount.
- We cannot accept responsibility for personal damages to an item. If the item has been dropped, stolen, spilled, misused, or otherwise damaged through personal handling, we cannot accept a return or issue a refund.
- Refunds, when approved, will be processed to the original payment method within 5–10 business days.
Contact Us
Need help with your order?
hello@koppabeauty.comOr visit our contact page and we'll get back to you within one business day.